Shipping FAQ
Shipping FAQ
How long does it take to process my order?
Due to high order volume, packages may take up to 7 days to be processed and handed off to the carrier. Processing time is the time it takes us to prepare and pack your order before it ever leaves our facility — it is separate from the time the carrier spends in transit.
What is the difference between processing time and transit time?
Processing time is how long it takes us to prepare your order for shipment (up to 7 days). Transit time is how long the carrier takes to deliver the package after we hand it off. Transit time depends on the shipping service selected at checkout and your location within the United States. The two add together to make up your total delivery time.
Which carriers do you use?
We ship throughout the United States using UPS and USPS. Available services include:
- UPS: UPS Ground, UPS 3 Day Select®, UPS 2nd Day Air®
- USPS: Ground Advantage, Parcel Select Ground, Priority Mail Express, First Class Package
The services available to you will be shown at checkout based on your shipping address.
When will I receive a tracking number?
Tracking information is added to your order once your package has been picked up by the carrier — after the processing period. You will receive a shipping confirmation email with your tracking number at that point. Please allow up to 7 days from the time you placed your order before expecting tracking to appear.
Where can I find my order status and tracking link?
You can find your order status and tracking link in two places:
- Your shipping confirmation email – sent to the email address you used at checkout once your order ships.
- Your order status page – the link to this page is included in your order confirmation email. It shows real-time fulfillment and tracking updates.
Do you ship internationally?
At this time we ship within the United States only.
Still have questions?
Our customer service team typically responds within 1–2 business days. Contact us here and we'll be happy to help.